Cancelling or postponing a class :
Please note that if a student wishes to cancel their private class, they need to inform us via email to [email protected] at least 4 hours ahead of time. Any cancellations made less than 4 hours before the time of the class will result in the session being lost. A recording will be sent by email with instructions and homework.
Group classes cannot under any circumstances be cancelled or postponed.
Scheduling Group Classes:
If your schedule conflicts with the timing of the group classes, you can join in any time of the month regardless of the terms' starting and end dates.
Once the timing of the group classes is determined, the scheduling cannot be changed and the group classes cannot be postponed.
Changing programs:
Once paid/started, it is not allowed to transfer from one program to the other. The programs being MSA, Levantine Dialect and Private Classes. Tuition is non transferable from one program to the other.
Cancellation of private classes after payment is done
Private classes can be cancelled with refunds, 14 days before the classes were supposed to take place.
Note that a 15% administration fee will be deducted as well as the banking fees.
Private classes can be postponed exceptionally if a demand is addressed by email 4 hours before the class.
No refund is possible once the classes have started.
Disclaimer :
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